Shipping policy

At Lisa Flowers And Balloons, we aim to deliver your orders quickly and safely while maintaining the highest quality.

1. Order Processing Time

All orders are handcrafted to order.

  • Processing time: 1–2 business days
  • Orders are processed Monday to Friday (excluding public holidays)

During peak periods (e.g. Valentine’s Day, Mother’s Day), processing times may be slightly extended.

2. Shipping Within Australia

We offer FREE standard shipping Australia-wide on all orders.

Estimated delivery time (after dispatch):
Australia: 2–6 business days

3. Local Pickup

We offer local pickup from:

390 Haughton Road, Clayton VIC

Simply select the “Local Pick-Up” option at checkout.

  • Orders are typically ready within 24 hours
  • You will receive an SMS notification once your order is ready for collection
  • Please collect your order promptly at the arranged time

Once collected, the order is considered accepted in good condition and responsibility transfers to the customer.

4. International Shipping

We ship internationally to selected countries.

Estimated delivery time (after dispatch):
US & Europe: 4–10 business days

Shipping costs for international orders are calculated at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

6. Incorrect Shipping Details

Please ensure all shipping information is correct at checkout.

  • Incorrect or incomplete addresses
  • Failed delivery attempts

If an order is returned due to incorrect details, additional shipping fees may apply for re-delivery.

7. Delivery Responsibility

Once your order has been handed to the courier, delivery is managed by the shipping provider.

While we take great care in packaging your items securely, we are not liable for:

  • Delays caused by the courier
  • Loss or damage during transit

Need Help?

If your item arrives damaged or you need assistance, please contact us within 24 hours:

Email: lisaflowersandballoons@gmail.com
WhatsApp: 0401 497 759

8. Delays

Delays may occur due to:

  • Weather conditions
  • Courier disruptions
  • Peak seasons

We appreciate your patience and understanding in these situations.