Refund policy
At Lisa Flowers And Balloons, all of our products are handcrafted to order with care and attention to detail. As our items are custom made, the following refund policy applies.
1. Returns & Refunds
We do not accept returns or exchanges for change of mind or personal preference.
However, we may offer a replacement, store credit, or refund if:
- The wrong product or size is delivered
- Your item arrives damaged or faulty
Please note:
- Minor variations in design, colour, or packaging may occur due to the handmade nature of our products
- These variations do not qualify for returns or refunds
If you experience any issues, please contact us within 24 hours of delivery at lisaflowersandballoons@gmail.com.
2. Order Changes & Cancellations
- Orders can be changed or cancelled within 24 hours of placing the order
- A $20 cancellation fee may apply once processing has begun
- After 24 hours, orders are in production and cannot be cancelled or refunded
3. Store Credit
In certain cases, we may offer store credit instead of a refund, depending on the situation.
4. Substitutions
Due to availability, some materials or elements may be substituted.
We guarantee that any substitutions will be of equal or greater value while maintaining the overall look and quality of your arrangement.
5. Important Notes
- We are not responsible for damage caused by improper handling after delivery
- We are not responsible for incorrect shipping information provided at checkout
- Refunds will not be issued once an order has been successfully delivered and no issue has been reported within the required timeframe
Need Help?
For any concerns regarding your order, please contact us within 24 hours of delivery.
Email: lisaflowersandballoons@gmail.com
WhatsApp: 0401 497 759