Where do you deliver?
We offer Australia-wide delivery, with free shipping on all orders.
How long does delivery take?
Once your order has been shipped, delivery typically takes 1–5 business days, depending on your location.
Do you offer same-day or urgent delivery?
For urgent or same-day requests, please contact us directly before placing your order.
We will do our best to accommodate depending on availability.
Do you offer local pick-up?
Yes, we offer local pick-up from:
390 Haughton Road, Clayton VIC
Simply select the “Local Pick-Up” option at checkout.
You will receive an SMS notification once your order is ready.
Orders are typically ready within 24 hours
How can I track my order?
Once your order has been dispatched, you’ll receive an email with your tracking link.
You can use this link to keep an eye on your delivery every step of the way.
If anything doesn’t look right or you have any concerns, feel free to contact us, we’re always happy to help 😊
How are your arrangements packed?
All of our arrangements are carefully packed with extra padding to prevent any movement during transit.
Each order is securely packaged and labelled as fragile, so it is handled with extra care during delivery by our courier.
How long do your arrangements last?
Our arrangements are designed to last 3–4 months on average, maintaining their beauty over time.
For best results, keep them away from direct heat and sharp objects to preserve their quality and finish.
How should I care for my arrangement?
To keep your arrangement in its best condition:
- Avoid direct sunlight and heat
- Keep away from sharp objects
- Handle with care when moving or displaying
Can I customise my order?
Our orders are not customisable by default. If you have a specific custom request, please contact us before placing your order and we will let you know if we can accommodate it.
What if my item arrives damaged?
If your order arrives damaged, please contact us within 24 hours of delivery with clear photos.
We will review the issue and arrange a suitable resolution.